Monica Nera Return Policy
At Monica Nera, we create timeless pieces with care, intention, and a commitment to slow, sustainable fashion.
We truly appreciate your conscious choice to shop with us. To help minimize waste and support mindful consumption, we kindly encourage you to choose thoughtfully before making a purchase.
That said, if something isn’t quite right, we’re happy to offer a return for store credit.
Return Type:
• Store Credit Only
We do not offer refunds. All approved returns will be issued as store credit in the form of a digital gift card.
Return Window:
• You have 7 days from the date you receive your order to request a return.
Conditions for Return:
To be eligible for store credit, items must be:
• In original condition: unworn, unwashed, and unused
• With all original tags and packaging attached
• Free from any stains, perfumes, or signs of wear
Non-Returnable Items:
• Final sale items
• Customized or made-to-order items
• Gift cards
How to Start a Return:
Email us at sales@monicanera.com within 7 days of receiving your order. Please include:
• Your order number
• The item(s) you’d like to return
• Reason for the return (optional but helpful)
We will respond with next steps and the return address.
Return Shipping:
• Return shipping is the customer’s responsibility.
• We recommend using a trackable shipping method, as we are not responsible for lost return packages.
Receiving Store Credit:
Once we receive and inspect your return, we’ll issue your store credit via email as a digital gift card.
Store credit never expires and can be used at any time.